Your Privacy. Our Commitment.

Last Updated: June 1, 2026

1. Overview

This Privacy Policy describes how Clariva Medical ("Clariva," "we," "us," or "our"), operated by Atlas Medical Research Group LLC, collects, uses, and protects information when you visit clarivamed.com (the "Site") and when you interact with our forms, pages, SMS programs, email communications, and related services (collectively, the "Services").

We are a clinical research support and participant coordination service. We help connect individuals with clinical research study opportunities. We are not a hospital, clinic, or healthcare provider, and we do not provide medical advice or diagnoses.

Our core commitment: We do not sell, rent, or share your personal information with third-party marketers, advertisers, data brokers, or affiliate networks — ever.

2. Information We Collect

We collect information in the following ways:

• Information you provide: Your name, email address, phone number, city, state, date of birth, and any details you voluntarily include in our eligibility or contact forms.
• Health interest information: Study area selections and general health background notes you choose to share for the purpose of coordinating your inquiry. This information is non-diagnostic and does not constitute a medical record.
• Communication records: Logs of phone calls, emails, SMS messages, consent records, opt-in and opt-out requests, and support interactions.
• Device and browsing data: IP address, browser type, device identifiers, referring pages, pages viewed, and session information collected automatically through standard analytics tools and cookies.

We collect only the information necessary to operate our services and respond to your inquiry. We do not request financial information, insurance details, Social Security numbers, or sensitive government identifiers.

3. How We Use Your Information

We use the information you provide exclusively for the following purposes:

• Reviewing your eligibility and coordinating potential study matches based on your stated interests and profile.
• Communicating with you via phone, email, or text message according to the preferences and consents you have indicated.
• Sending appointment reminders, eligibility updates, screening coordination notices, and administrative communications related to your inquiry.
• Responding to your questions, requests, and support inquiries.
• Maintaining the security, integrity, and proper operation of our Services.
• Complying with applicable legal obligations and enforcing our terms.
• Improving our services based on aggregate, de-identified usage patterns.

We do not use your information for behavioral advertising, remarketing campaigns, audience profiling for external platforms, or any form of commercial data monetization.

4. What We Do Not Do With Your Information

We want to be unambiguous about the limits of how your information is used:

• We do not sell your personal information to any third party for any reason.
• We do not rent your contact details to other organizations.
• We do not share your information with affiliate marketers, advertising networks, data aggregators, or lead generation platforms.
• We do not use your health interest information for targeted advertising or audience modeling.
• We do not transfer your mobile number to any party outside of operational service providers bound by confidentiality obligations.

5. Information Sharing — Limited Circumstances Only

We share information only in tightly defined, operationally necessary circumstances:

• Service providers: Vendors that assist with website hosting, SMS delivery, email communications, customer support infrastructure, and security monitoring. These vendors are contractually required to use your information only to perform services on our behalf and are prohibited from using it for their own purposes.
• Legal compliance: If required by law, court order, or regulatory authority, or to protect the rights, safety, or property of Clariva Medical, our employees, or members of the public.
• Business transitions: In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction, subject to standard confidentiality protections. We will notify affected users in advance where practicable.

In all cases, information shared is limited to what is strictly necessary for the stated purpose. Under no circumstance is your information shared for commercial marketing or resale.

6. SMS Text Messaging Programs

If you provide a mobile number and provide consent, Clariva Medical may contact you via SMS for the following purposes:

• Administrative/coordination messages: Appointment reminders, eligibility status notifications, screening coordination, visit confirmations, and related administrative communications.
• Informational updates (if separately consented): Announcements about newly enrolling studies or general health research updates.

Message frequency varies. Standard message and data rates may apply. Consent to receive SMS messages is never a condition of submitting your inquiry or participating in any research study. You may opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.

Your mobile number is not shared with third parties for marketing purposes under any circumstances.

7. Cookies and Analytics

We use cookies and similar technologies to understand how our Site is used, remember user preferences, and maintain session state. Analytics data is processed in aggregate and de-identified form only. We do not use third-party advertising cookies or tracking pixels that share visitor behavior with commercial platforms.

You may control cookies through your browser settings. Disabling certain cookies may affect the functionality of some features on the Site.

8. Data Security

We employ commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. These include encrypted data transmission, access controls, and regular security reviews. No system can guarantee absolute security, and we encourage you to contact us promptly if you believe your information may have been compromised.

9. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, maintain accurate records, comply with legal obligations, and resolve any disputes. When information is no longer needed for these purposes, we securely delete or de-identify it.

10. Children's Privacy

Our Services are intended exclusively for individuals 18 years of age or older. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our Services, please contact us and we will take appropriate steps to remove that information promptly.

11. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information, including the right to:

• Access and obtain a copy of the personal information we hold about you.
• Request corrections to inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention requirements.
• Opt out of certain uses of your information, including any future SMS or email communications.
• Receive information about the categories of personal information we collect and how it is used.

To exercise any of these rights, please contact us using the information below. We may need to verify your identity before fulfilling certain requests. We will respond within the timeframe required by applicable law.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our Services after changes are posted constitutes acceptance of the updated policy.

13. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or how your information is handled, please contact us:

Clariva Medical
Operated by Atlas Medical Research Group LLC
811 Dolley Madison Road
Greensboro, NC 27410
Phone: 336-948-8619
Email: trials@clarivamed.com